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Job Title: 

Project Support Specialist - Reception


The Project Support Specialist is a highly motivated, customer service-oriented professional that meets performance objectives and provides accurate, timely, and responsive service to visitors and callers. With excellent attention to detail, the Front Desk Associate develops knowledge to quickly assess request requirements and actionable processes. The Project Support Specialist greets every visitor and caller in a professional manner, is flexible in terms of dynamic team roles, and lends general clerical support; this support includes creating Excel, PowerPoint, and MS Word documents with proficiency, in addition to supporting copier, printer, and scanning requests.


• Opening and closing procedures
• Greeting visitors and routine clerical tasks (assisting with printers, copiers, scanners, etc)
• Acts as telephone operator for incoming calls and emails, directing them to the appropriate parties and taking messages when necessary
• Receives services requests and ensures requests are completed in a timely and satisfactory manner (request tracking)
• Issue and maintain facility keys
• Type and print-out signage inserts for offices, conference rooms, and/or special meetings/events
• Schedule conference rooms
• Update inventory and invoice logs
• Handling and securing sensitive material and packages.

Required Skills:
• Skilled in Microsoft Office Suite, including Excel and Outlook; SharePoint experience or ability to learn new software and platforms
• Experience in reception or office support
• Multitasking, reliability, personable and friendly, responsive, able to remember individuals’ names and roles accurately
• Team-player; able to take direction, work independently, and prioritize tasks well

Must be physically fit and able to lift 40 pounds.

Candidate must be able pass a federal background investigation.


Washington, DC

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